What actually ships in the box

Most first orders are judged on the artwork and paid for by the second order being easier than the first. The second order depends almost entirely on packaging and paperwork, which nobody looks at in a showroom.

Hardware

Every framed unit in our range ships with a fitted hanging kit: two hooks rated above the piece weight, a paper template for the hole centres, and screws matched to the panel thickness. Frame-only pieces ship ready to hang with the wire fitted, because a retailer that has to fit hardware will not reorder that SKU.

Protection

• Corner protectors on all four corners of every framed piece, taped rather than sleeved.
• Interleaving between stacked prints so surfaces do not abrade in transit.
• Double-wall cartons above 50 × 70, with a fitted interior so nothing shifts.
• A moisture barrier on sea freight — condensation, not handling, is what ruins a container of paper.

The test we hold ourselves to: the carton should survive a two-metre drop onto a corner. If it does not, the carton is wrong regardless of what the courier promise says.

The paperwork a broker will ask for

• Commercial invoice with HS code, unit value and country of origin per line.
• Packing list with carton count, dimensions and gross weight per carton.
• Certificate of origin where a preferential duty rate applies.
• A declaration of the substrate — cotton canvas, fine-art paper or wood panel — because duty treatment differs.

All four are generated from the order when it is marked shipped. If you are importing for the first time, send them to your broker before the container leaves rather than after — retrofitting a certificate of origin is the single most expensive paperwork mistake we see.

If something arrives wrong, photograph the carton before you open it and the contents before you move anything. That is the evidence a claim runs on, and it can only be collected in the first hour. Our operations team walks partners through the whole procedure — see the damage claims note in this journal.